Frequently Asked Questions by patients about services in our office
1 – Office Location and phone number
3524 Torrance Bvld., Suite 104
(Building located on Fashion Way)
Torrance, California 90503
Phone: (310) 540-1630
Fax: (310) 540-1610
2 – What should I do if my child has an urgent medical need?
If your child has a life-threatening emergency, immediately call 911 or go to the nearest hospital. Notify your health plan and call your doctor’s office as soon as possible. If your urgent medical need is related to your treatment by Dr. Hannauer or at the Early Childhood Treatment Center, and occurs during our office hours, call our office directly.If your child’s urgent medical need occurs after office hours, simply call our office and your call will be directed to someone who can help you.
3 – How do I choose a doctor?
Assess your family’s medical needs for medical or specialized outpatient care like the Early Childhood Treatment Center. Once you know the kind of care you need, do research to see if the doctor you are interested in can offer those services. Define the type of physician you want. Are you looking for a doctor that speaks a certain language, or has a specific type of training or experience? If you are part of an HMO health plan, you may need a referral authorization from the plan prior to your visit. Contact your plan to ask if you need an authorization to see Dr. Pantea Hannauer.
4 – How do I make an appointment?
Call our office directly to make an appointment.
5 – Can I still keep my Pediatric Minds Medical Center doctor if my health plan changes?
Pediatric Minds Medical Center accepts a wide range of payment options, which means that if your health insurance coverage changes, very likely you can still keep your Pediatric Minds Medical Center doctor. If your child is enrolled in the Early Childhood Treatment Center, and your insurance coverage changes, please notify us immediately.
If you are an HMO or PPO/EPO patient, call your new health plan and inform them that you want to keep your current Pediatric Minds Medical Center doctor or look for your Pediatric Minds doctor in your new provider directory. Your health plan should allow you to change your doctor at any time. If you should lose your insurance coverage altogether or you learn that your Pediatric Minds Medical Center doctor, or the Early Childhood Treatment Center, is no longer available through your current health plan, call our office immediately to discuss how you can continue to receive care from your doctor at Pediatric Minds Medical Center, or from the Early Childhood Treatment Center.
6 – What do I do if my employer switches to a health plan that does not allow me to see a Pediatric Minds Medical Center doctor or to keep my child enrolled in the Early Childhood Treatment Center?
If you are currently enrolled in a plan that does not allow you to access Pediatric Minds Medical doctors, or the Early Childhood Treatment Center, you can do the following: Speak to your Benefits/Human Resources director and indicate that you want to continue seeing your current Pediatric Minds Medical Center doctor, or keep your child enrolled in the Early Childhood Treatment Center. Ask if there are any other options offered through the company that would accommodate your request. Call our Office, where one of our friendly professionals can work with you and explain the various payment options that would allow you to continue to use the services at Pediatric Minds Medical Center.
8 – Can you waive my co-pay or other fees if I don’t have the money?
As your doctor, we are obligated by law to apply your benefits according to your health plan’s guidelines. We cannot waive co-pays. We can, however, make payment arrangements with you. Call our Office to discuss your options.
9 – What is the difference between a health insurance plan and Pediatric Minds Medical Center?
Health insurance plans provide members with health coverage. There are different types of health insurance plans, such as HMOs, PPOs, and EPOs. The health insurance plan contracts with medical groups, such as Pediatric Minds Medical Center, hospitals, and other medical providers to provide care to their members — you, our patients. Pediatric Minds Medical Center is not an insurance plan. We are your doctors; we provide you with your medical care. The health insurance process works like your auto insurance: you buy auto insurance from an insurance company, but you go to a mechanic to get your car fixed and your insurance may or may not cover the costs. The same process applies to your health insurance coverage.
10 – How do I get a prescription refilled or renewed?
If you are a new patient, bring your child’s medications (or a list) on your first visit to our office. Our doctor will approve refills of medications related to your child’s condition that are still required or indicated medically. If you are not a new patient and you have a prescription that you need refilled, you do not need to call your doctor. Call your pharmacy, and remember to call when you are down to a three-day supply of medicine. If you have used up all the authorized refills on your prescription, you will need to get a prescription renewal authorized by your doctor. Call your doctor, or your pharmacy will need to call your doctor to request authorization to renew the prescription. If you want a new prescription, you must see your doctor. For information about your pharmacy benefits, call your health plan.
11– Do I always need an authorization to see a Pediatric Minds Medical Center specialist or get other services such as the Early Childhood Treatment Center?
Some health plans give patients the ability to self-refer for certain specialty services, such as obstetrics/gynecology or a mammogram, without an authorization from your doctor. If you have health insurance, check your health plan benefits to see what services you can receive without prior authorization. HMO patients need to get authorizations for most services. However, fee-for-service or cash-pay patients can see a Pediatric Minds Medical Center physician or receive any treatment you need without prior authorization. Simply call the our office, and we will verify your eligibility and benefits. Parents who are paying cash for the services at the Early Childhood Treatment Center need to make financial arrangements at the time of enrollment.
13 – Can I recommend a Pediatric Minds Medical Center’ doctor to family or friends?
Of course! At Pediatric Minds Medical Center, we strive to create the best experience for you as a patient. If you are satisfied with your experience, we believe the greatest form of flattery is telling a friend or family member. If your friend or family member is interested in a Pediatric Minds Medical Center doctor, they can call our office and we will help them find the right doctor or other healthcare professional.
14 – What insurance plans do you accept?
Pediatric Minds Medical Center accepts a variety of health plans. Please call our office to ask about insurances accepted. If we do not already contract with your health plan or insurance company, we may still be able to obtain an authorization to see your child on an out-of-network basis.
15 – On what holidays will my doctor’s office be closed?
Ours offices will be closed on the holidays that Pediatric Minds Medical Center observes as a company.
These days are:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Holiday
- Christmas Day